FAQ

Last Updated: June 13, 2026

1. Where is Petzoriva located?
Petzoriva is proudly based and operated within the United States. Our main operational headquarters and mailing address is located at 327 E Railway Ave, Paterson, NJ 07503, United States.

2. How can I contact customer support?
You can reach our dedicated support desk by email at petzoriva@gmail.com or by calling our phone line at +1 (856) 658-0735. We work diligently to respond to all messages within 24 to 48 business hours from Monday to Friday.

3. How long do order processing and shipping take?
Order Processing: All orders are packed and prepared for transit within 1–3 business days (Monday to Friday).

Transit/Shipping Time: Delivery across the United States typically takes 7–12 business days following processing. You will receive an automated tracking link via email as soon as your parcel ships out.

4. Do you offer Free Shipping?
Yes! We provide Free Standard Shipping storewide on all orders delivered within the United States, with absolutely no minimum cart value or hidden fees required.

5. What is your return policy?
We offer an accommodating 30-day return policy from your package delivery date. Items must remain completely unused, unwashed, and returned inside their original manufacturer packaging with tags intact. To start a return flow, please email us at petzoriva@gmail.com along with your original order number.

6. What payment methods do you accept?
We accept all major secure payment channels at checkout, including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All checkouts are safeguarded by advanced 256-bit SSL encryption.

7. What should I do if I receive a broken or incorrect item?
Please inspect your box carefully upon arrival. If your product is damaged or incorrect, please email us at petzoriva@gmail.com within 7 days of delivery with your order number and clear photos of the item. We will issue a swift replacement or process a full refund promptly.

8. Can I modify or cancel my order after check out?
Please email our support desk at petzoriva@gmail.com immediately. We will do our absolute best to intercept, cancel, or modify your purchase before it enters processing or shipping; however, once an item is dispatched to our carriers, updates can no longer be processed.

9. Do you offer international shipping?
At this moment, we ship exclusively within the United States. We do not support international delivery routes, but we look forward to expanding our delivery horizons in the future.